Frequently Asked Questions
Find answers to common questions about hosting your event with Metropolis Events, from location and venue to what to expect during the planning process.
ABOUT METROPOLIS
What types of events do you specialise in?
We specialise in all types of events. From luxury weddings and private soirées to brand launches, activations, executive gatherings, and milestone occasions – every event is approached with meticulous design, seamless service, and a commitment to creating moments that matter.
What makes Metropolis different to other event spaces?
Metropolis is designed to feel like an experience, not just a backdrop.
From the architectural details and considered interiors to the way our team supports you throughout the planning process, every element is thoughtfully handled. Our panoramic city views and adaptable floorplan make the space feel both iconic and personal, whether you’re hosting an intimate celebration or a large-scale event.
With dedicated venue management, curated furnishings, and access to our trusted supplier network, you can feel confident knowing every detail is in expert hands – so you can simply enjoy the moment.
LOCATION
How do I get to Metropolis and is there parking available?
Metropolis is conveniently located along Southbank and is easy to reach by train, tram, rideshare, or even water taxi.
Public parking is available nearby at Wilson Parking within the Southgate Shopping Precinct and at Eureka Tower, with additional parking located nearby.
We’re also just moments from Melbourne’s beautiful gardens, churches, and parks, and close to leading accommodation including The Langham Melbourne and Quay West Suites – making arrival and guest stays seamless.
More information about our location can be found here.
THE VENUE
How customisable is the guest experience?
Entirely. Every event is thoughtfully tailored in collaboration with our clients and trusted suppliers. From layout and lighting to sound, ambiance, and flow, each detail is considered so the experience feels completely personalised.
Is the venue furnished, or do we need to organise furniture?
The venue includes curated, high-quality furnishings designed to complement luxury events. Additional bespoke rentals can be brought in to suit your vision.
We have a list of preferred suppliers for everything from styling to bespoke furniture and activations – which can be found here. We’re always happy to recommend trusted partners or accommodate your own creative choices.
Do you have both indoor and outdoor spaces?
Yes. Our venue offers seamless transitions between our refined indoor spaces and an outdoor balcony, allowing events to unfold effortlessly across both settings. The balcony also provide stunning opportunities for photographs, ensuring every moment, inside or out, feels memorable.
Is the venue accessible?
Yes. Accessibility is integrated thoughtfully throughout the property to ensure comfort and ease for all guests. We have two separate entrances, escalator and accessibility lift.
Are pets allowed in the venue?
We do welcome dogs for wedding ceremonies, so your four-legged friend can be part of the moment.
A few conditions apply in line with health regulations, and our team will be happy to guide you through the details.
CATERING
Do you offer in-house catering?
Our dedicated in-house culinary team is known for refined presentation and exceptional service, and will work closely with you to create a menu that suits your event. We can also consider external caterers for cultural requirements, subject to approval.
Can menus be customised for dietary or cultural needs?
You can absolutely customise your menu for dietary or cultural needs. Our culinary team excel in creating bespoke menus accommodating dietary preferences, cultural traditions, and elevated tasting experiences.
BOOKINGS
How far in advance do I need to book?
Popular dates can book out 9-18 months ahead, so we always recommend securing your date as early as possible to avoid missing out.
Do you have a cancellation policy?
Our cancellation policy can vary across event types. But our team will guide you through all booking terms, so you know exactly what to expect. For added peace of mind, we also recommend considering event insurance.
Ask your questions
If your question wasn’t answered in our FAQs, our experts are just an email away and can answer any questions you may have.
Click the button below to send your question and a member of our wonderful team will get back to you as soon as possible.